FREE Shipping Over $35
We offer free US shipping on any order over $35. Shipping on any orders under $35 will cost a flat $5.99. Orders are typically shipped within one business day and spend 2-5 days in transit. This means your order should arrive at your doorstep within 3-6 business days -- and often less!
U.S. Return Policy
To process a return within the 100-day trial, simply email, email@example.com, and one of our team members will help you process the request.
The 100-day trial period is in play for our international customers, as well! If you are located outside of the US and want to return an international order within a 100 days from delivery, please email firstname.lastname@example.org, to let us know.
Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility. Please indicate that this is a return on the Commercial Invoice.
Returns can NOT be made outside of the 100 day trial period.
Most orders are shipped via Fedex International Connect Plus. This method takes between 6-10 business days. Shipping cost is determined by the weight of your order and the destination country.
We strongly recommend including your phone number as part of your shipping address. If there are any issues with the shipment or delivery, the carrier will typically reach out to you directly to resolve the issues. Customers are responsible for missed notifications from the carrier.
While we are able to ship to most countries, there are, unfortunately, a few countries we’re unable to ship to at this time due to unreliable delivery or courier coverage.You can find the countries where we DON’T ship listed below:
Åland Islands, Angola, Ascension Island, Belarus, British Indian Ocean Territory, Brunei, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Falkland Islands, French Guiana, French Southern Territories, Guadeloupe, Guernsey, India, Iraq, Isle of Man, Kosovo, Laos, Lebanon, Liberia, Martinique, Mauritius, Mayotte, Mexico, Monaco, Myanmar (Burma), Netherlands, New Zealand (1 of 17 regions), Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Réunion, Russia, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, Spain, South Sudan, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tajikistan, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Vatican City, Western Sahara, Yemen.
Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.
VAT, GST or any other duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. Additional charges for customs clearance are the responsibility of the recipient.
International Return Policy
If at any point in the first 100 days you decide that you're not 100% satisfied with your new products, please contact us and we'll process your request and provide any/all information you need to make your return.
A few quick things:
Products must be returned in like-new condition with the original packaging. Consumable products (shaving cream, post shave, skincare, etc.) must be at least half full. Please indicate that the package is a return on the Commercial Invoice. Our return policy applies only to orders placed on https://www.supply.co and DOES NOT apply to Warehouse Deals.
If your package can't be delivered and is sent back to us because you’re not there, an incorrect address was provided, refuse to pay import taxes, or moved without notifying us, the shipping cost for your order will not be refunded. The return shipping cost will be deducted from your refund. If the package is not returned, the order will not be eligible for a refund.