U.S. Customers

U.S. Return Policy

To process a return within the 30-day trial, simply email, [email protected], or click here and one of our team members will help you process the request.

Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility. Please indicate that this is a return on the Commercial Invoice.

Returns can NOT be made outside of the 30 day trial period.

 

International Customers

International Return Policy

Currently, we do not accept international returns due to logistical complexities and varying international shipping regulations. Managing returns across borders involves complex shipping, customs, and tax processes, which can result in delays and added costs for our customers but we’re constantly improving our services to meet the needs of our international customers.

In the rare event of a stranded or lost package, please email us at [email protected] so we can assist you. You can also check our FAQs here for International Orders.

Customs Information

Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.

VAT, GST or any other duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. Additional charges for customs clearance are the responsibility of the recipient.

For countries like CA, UK, EU, AU, Mexico, Ireland, and Japan duties and taxes are included in the shipping cost.