Frequently Asked Questions
Trimmer FAQs
Everything you need to know about your Trimmer:
How long does the battery last?
Your Supply Trimmer battery should last for about 90 minutes on a full charge.
Is the Supply Trimmer waterproof?
Yes, it is! The Supply Trimmer itself is fully waterproof with an IPX7 rating, meaning it can handle being submerged in water. Just be sure to keep the charging base dry.
How long does it take to charge the Supply Trimmer?
It takes about six hours to fully charge the Trimmer. Once charged, it runs for about 90 minutes.
How often do I need to replace the blades & how much do they cost?
Trimmer Blades should be replaced about three to four months with regular use, which is about 2to 3 shaves per week. Please check here for the product cost
How do I know when it's time to replace the blades?
Trimmer blades should be replaced every three to four months with regular use, which is about two to three shaves per week. Please check here for the product cost.
How do I remove the guard on the Supply Trimmer?
Place your palm on the head of the comb with your forefinger and thumb on each side of the guard. Apply gentle pressure and lift. Visit here for a tutorial.
How do I adjust the trimming length on the Supply Trimmer?
To adjust the trimming length, simply turn the dial on the adjustable guard to your preferred setting. Remember, the higher the setting, the longer the beard length will be.
Can I bring the Supply Trimmer while traveling?
It's important to note that the Supply Trimmer contains a lithium-ion battery, so it's not suitable for checking in your luggage. However, it's safe to carry it in your carry-on bag. We recommend packing your Trimmer in your personal item on a flight.
Does the Supply Trimmer come with a warranty?
The Supply Trimmer comes with a two-year warranty.
Is the Supply Trimmer suitable for daily use?
Absolutely! The Supply Trimmer is designed to handle daily grooming needs with ease.
Can I use the Supply Trimmer for precision grooming?
Yes, you can. The Supply Trimmer is perfect for precision grooming tasks. It allows you to achieve detailed and accurate results with ease.
How does the trial work?
Our return policy is simple: love our products, or send them back. We offer a 100-day trial, which means you have 100 days to try it out, live with it, and love it. If at any point in the first 100 days you decide that the Trimmer isn't for you, you can return it for a refund. Simply contact us and we’ll get you set up.
Please note that products must be returned in like-new condition with original packaging to be eligible for a refund.
How do I know when it's time to replace the blades?
You'll notice it's time to replace the blades when hair starts getting caught in them while shaving. If you find it's not cutting as smoothly as before, it might be time for a fresh set of blades.
How long does shipping take?
US - 2-5 Business Days; Free for orders over $35
Canada - 2-7 Business Days; Cost calculated at checkout.
International - 7-14 business days; Cost calculated at checkout.
