Shipping & Returns FAQs

Where does Supply ship?

We currently ship all over the world! Even better, all orders ship within 1 business day or less after ordering.

See full Terms and Conditions

How much does US shipping cost?

We are proud to offer free shipping for all US orders over $35!

We also offer faster shipping options at checkout for a small fee: $9 for 2-day shipping, and $35 for 1-day shipping. Shipping for orders under $35 is a flat $3.95

Our shipment times are calculated in business days, from the date of shipment. All orders ship within 1 business day or less.

Shipping costs are non-refundable.

How much does shipping cost outside of the USA?

For international orders, discounted shipping is calculated at checkout. We currently offer two options for our international customers: Economy and Express. Economy shipping will typically deliver your package within 7-21 business days, but can take up to 30 business days in some cases, with limited tracking. And Express Shipping will deliver your order within 6-10 business days with up-to-date tracking each step of the way.

International shipping is calculated based on the shipping method chosen and the weight of the order. It typically runs anywhere from $9 to $30. If applicable, import duties and taxes are not pre-paid or included in the shipping cost calculated at checkout.

Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid. 

All orders are shipped through the United States Postal Service and will be handed off to the destination country’s customs office/postal service upon arrival. If your country’s postal service does not deliver packages to your doorstep, please be sure to include a phone number and/or a PO Box (if applicable).

Orders placed on weekends and holidays are shipped the following business day.

If your package is undeliverable and returned to us because you’re not there, an incorrect address was provided, refuse to pay import taxes, or moved without notifying us, the shipping cost for your order will not be refunded. The return shipping cost will be deducted from your refund.

Shipping costs are non-refundable.

See full Terms and Conditions

What's your return policy?

Our return policy is simple - love our products, or send them back. We offer a 100-day trial for all of our gear, which means you have 100 days to try it out, live with it, and love it. 

If at any point in the first 100 days you decide that you're not 100% satisfied with your new products, return them for a full refund—no questions asked. Simply contact us and we’ll get you set up with a quick, no-hassle return. We'll even provide you with a return shipping label!

Our return policy is applicable only to orders placed on https://www.supply.co

The 100 Day Trial Period does not apply to Warehouse Deals. Warehouse Deals are Final Sale -- no returns, refunds or exchanges. 

See full Terms and Conditions

When exactly will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse within 1 business day. From then on, it all depends on your shipping method. If you choose our free three-day shipping option, your order will arrive within 3 business days. 

See full Terms and Conditions

Will I have to pay any additional import taxes or fees if I'm not in the USA?

As stated in our shipping policy for international customers, "VAT, GST or any other country taxes are not pre-paid for international orders and may be levied upon delivery."

See full Terms and Conditions

Can you change my order amount on the commercial invoice?

We are required by international import laws to declare the full price of any international purchases. Not doing so could result in fees for us - and even worse - your order getting stuck in customs. For that reason, your customs declaration will represent the full purchase price of your order, not including shipping.

See full Terms and Conditions

Do you ship to P.O. Boxes or APO/FPOs?

We sure do!