Shipping policy

 

U.S. Customers

FREE U.S. Shipping Over $49

We offer free US shipping on any order over $49. Shipping on any orders under $49 will cost a flat $5.99. Orders are typically shipped within one business day and spend 2-5 days in transit. This means your order should arrive at your doorstep within 3-6 business days -- and often less!

U.S. Return Policy

To process a return within the 30-day trial, simply email, [email protected], and one of our team members will help you process the request.

Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility. Please indicate that this is a return on the Commercial Invoice.

Returns can NOT be made outside of the 30 day trial period.

International Shipping

We offer flat-rate international shipping via FedEx International Connect Plus for most orders. Delivery typically takes 6–10 business days.

International shipping rates are charged in USD:

  • Canada: $20 USD flat rate

  • All other eligible countries: $30 USD flat rate

International orders are not eligible for free shipping, regardless of order value.

Shipping Method: International Shipping (duties and taxes collected by carrier at delivery)

Duties and taxes are not included in the shipping rate. Any applicable import duties, taxes, or customs fees will be collected by the carrier upon delivery and are the responsibility of the recipient.

We strongly recommend including your phone number as part of your shipping address. If there are any issues with your shipment or delivery, the carrier will typically contact you directly. Customers are responsible for monitoring and responding to carrier notifications.

While we ship to most countries, some destinations are currently unavailable due to unreliable delivery services or limited courier coverage.

Countries and regions we currently do not ship to:

Åland Islands, Angola, Ascension Island, Belarus, British Indian Ocean Territory, Brunei, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Falkland Islands, French Guiana, French Southern Territories, Guadeloupe, Guernsey, India, Iraq, Isle of Man, Kosovo, Laos, Lebanon, Liberia, Martinique, Mauritius, Mayotte, Mexico, Monaco, Myanmar (Burma), Netherlands, New Zealand (1 of 17 regions), Nigeria, Niue, Norfolk Island, Palestinian Territories, Panama, Réunion, Russia, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, Spain, South Sudan, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tajikistan, Timor-Leste, Tokelau, Tristan da Cunha, Turkmenistan, Vatican City, Western Sahara, Yemen.

International Return Policy

We currently do not accept international returns due to the logistical complexities of cross-border shipping, customs, and tax regulations. We continue to evaluate ways to improve the international shopping experience.

In the rare event of a lost or stranded package, please contact us at [email protected] so our team can assist you.

You can also visit our International Orders FAQ for additional information.

Customs Information

All international shipments are declared as "Merchandise" on commercial invoices, with the declared value matching the amount paid for the order. We cannot mark shipments as gifts or declare a value lower than the purchase price.

VAT, GST, import duties, and other customs fees are not prepaid or included in the flat-rate shipping cost. These charges may be assessed by the destination country's customs authorities and collected by the carrier upon delivery.