Wholesale Terms and Conditions
How to Order if you are a Qualified Retailer
Supply only sells in wholesale quantities to qualified retailers. If you are looking to buy our products for yourself or as a gift, please order directly on our site.
First Time Customers
Welcome to Supply! In order to set up your account, we need you to complete our New Customer Set-Up Form. Allow 1-3 business days for account approval - we take this part seriously as we only allow qualified retailers to sell our products. We appreciate your time to carefully supply this information to us and we will do all we can to make your customer experience simple and quick so you can start selling our product as soon as possible!
Orders Must be Prepaid
We can't wait for your first order! For your convenience, we accept Visa, MasterCard, American Express, Discover (USA only) or check. Using a credit card will expedite your shipment. If prepaying by check, allow 1-2 weeks for check clearance.
Samples
Samples are available for purchase at wholesale rates. The purchase prices of any samples will be applied to the first order.
Online Stores
Online Stores must have a shopping cart. Be sure to include your online website address for verification when submitting the New Customer Set-Up Form to us.
High Resolution Product Images
If you are a qualified retailer and need to secure high resolution product images, please contact hello@getsupply.com
Minimum Opening Order
$500 USD opening order minimum.
$250 USD minimum re-order
Net 30 terms on approved credit
The Supply Credit Application must be signed and completed in its entirety. Please email to hello@getsupply.com. We require six trade references and one bank reference. Customers that have been in business for less than one year require a minimum waiting period of 6 months from the first order prior to consideration for net payment terms. Any account inactive for over 12 months must submit new credit references.
We do not offer COD or drop shipping.
Rush Processing and Expedited Shipping Charges
Any order placed that requires rush processing may be subject to a handling fee plus any expedited shipping charges. Contact Customer Service at hello@getsupply.com to confirm transit times and fees.
Special Handling
Special Handling requests are subject to additional charges.
Shipping
Getting your order on its way is our number one goal. You can expect your order to ship within 1-3 business days. All merchandise is shipped FOB Fort Worth, TX. Standard UPS shipping rates apply to all domestic orders, unless otherwise specified. Freight carrier is subject to change without notice. Claims for damages arising from transit must be submitted to the transit company within 7 days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.
Shipping Orders to U.S. Territories and Canada
Please provide us with your UPS or Fed-Ex account number we will gladly ship your order to you via this carrier. If you prefer we can ship to your consolidator and bill you standard UPS shipping charges. This applies to U.S. Territories of Puerto Rico, American Samoa, the Mariana Islands, Guam, the U.S. Virgin Islands, and Canada.
Special Routing
Please specify any special routing on your purchase order or we will ship best/cheapest. Notify us if your delivery address is Commercial or Residential. Orders Shipped by common carrier will be sent freight collect. Consignee must file any damage or loss claim directly with carrier.
Refused Shipments
Refused shipments are subject to a 20% restocking fee and customer will be responsible for all freight costs.
Returns & Exchanges
We promise to do our best to ship your order correctly. In the event there is a problem with your order, please notify Supply Customer Service within 10 days of receipt to be eligible for returns or adjustments.
Prices and availability are subject to change without notice.
All Sale Items Are Final
Collections and Fees
Customer agrees to pay all collection costs and attorney and court fees as well as interest at the rate of 1.5% per month on any past due, unpaid balance. We charge $50 USD for all returned checks, stopped-payment checks and unjustified credit card chargeback's.
Satisfaction Policy
We want you to be happy with the products you purchase from Supply. If you aren't satisfied, please contact us. While shipping charges aren't refundable, if your order did not meet your expectations, it can be returned within 10 days of receipt. All items must be in their original packaging and we'll be glad to exchange it for something different.
Customer Service
We hope the Wholesale terms have been clearly explained. In the event you need further assistance, we are here to help! Customer Service can be contacted directly via email at hello@getsupply.com.
