Shipping & Returns FAQs

Where does Supply ship?

We currently ship all over the world! Even better, all orders ship within 1 business day or less after ordering. Read on for more details about our shipping methods 👇

How much does US shipping cost?

We are proud to offer free shipping for all US orders over $35!

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hipping for orderWe also offer faster shipping options at checkout for a small fee: $9 for 2-day shipping, and $35 for 1-day shipping.

Our shipment times are calculated in business days, from the date of shipment. All orders ship within 1 business day or less.

How much does shipping cost outside of the USA?

For international orders, discounted shipping is calculated at checkout. We currently offer two options for our international customers: Economy and Express. Economy shipping will typically deliver your package within 7-21 business days, but can take up to 30 business days in some cases, with limited tracking. And Express Shipping will deliver your order within 6-10 business days with up-to-date tracking each step of the way.

International shipping is calculated based on the shipping method chosen and the weight of the order. It typically runs anywhere from $9 to $30. If applicable, import duties and taxes are not pre-paid or included in the shipping cost calculated at checkout.

Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid. 

All orders are shipped through the United States Postal Service and will be handed off to the destination country’s customs office/postal service upon arrival. If your country’s postal service does not deliver packages to your doorstep, please be sure to include a phone number and/or a PO Box (if applicable).

If your package is undeliverable and returned to us because you’re not there, an incorrect address was provided, refuse to pay import taxes, or moved without notifying us, the shipping cost for your order will not be refunded. The return shipping cost will be deducted from your refund.

Orders placed on weekends and holidays are shipped the following business day.

When exactly will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse within 1 business day. From then on, it all depends on your shipping method. If you choose our free three-day shipping option, your order will arrive within 3 business days. 

Do you ship to P.O. Boxes or APO/FPOs?

We sure do!

What is your return policy?

Our return policy is simple - love our products, or send them back. We offer a 100-day trial for all of our gear, which means you have 100 days to try it out, live with it, and love it. 

If at any point in the first 100 days you decide that you're not 100% satisfied with your new products, return them for a full refund—no questions asked. Simply contact us and we’ll get you set up with a free, no-hassle return ASAP! We’ll even pay for return shipping on US orders.

Products must be returned in like-new condition with the original packaging to be eligible for a refund. Consumable products (shaving cream, post shave, etc.) must be at least half full to be eligible for a refund.  

Our return policy is applicable only to orders placed on https://www.supply.co

The 100 Day Trial Period does not apply to Warehouse Deals. Warehouse Deals are Final Sale -- no returns, refunds or exchanges. 

How do I process an international return?

The 100-day trial period is in play for our international customers, as well! If you are located outside of the US and want to return an international order within a 100 days from delivery, please email hello@getsupply.com to let us know. Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility for international orders. Please indicate that this is a return on the Commercial Invoice.

Where's my order?

There are a few ways for you to check your order status:

1. If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.

2. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Supply.

3. Still can't find it? No sweat. Just contact us and we can give you the latest status for your order. We can also sign you up for an online account if you would like.