Account & Orders FAQs

How can I change or cancel my order?

Email our team ASAP so we can try to make any changes to your order. We strive to get orders shipped out as quickly as possible, which means we may not be able to catch your order in time to adjust or cancel it. If the order has not already been shipped out, we'd be more than happy to get the items of your choice swapped or removed.

Where's my order?

There are a few ways for you to check your order status:

1. If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.

2. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Supply.

3. Still can't find it? No sweat. Just contact us and we can give you the latest status for your order. We can also sign you up for an online account if you would like. 

I can't login to my account - what's going on?

If you can't access your account, one of two things can be happening. Either you have entered an incorrect password, or you haven't created account with us.

FYI: Placing an order on our website will NOT create an account.

How do I process a return?

To process a return within the 100 day trial, simply email, hello@supply.co, and one of our team members will help you process the request — and set you up with a free return shipping label.

The 100-day trial period is in play for our international customers, as well! If you are located outside of the US and want to return an international order within a 100 days from delivery, please email hello@supply.co, to let us know. Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility for international orders. Please indicate that this is a return on the Commercial Invoice.

Returns can NOT be made outside of the 100 day trial period.

See full Terms and Conditions

I want to make an exchange.

Exchanges fall under the same guidelines as returns. If you'd like to make an exchange at any time during your 100 Day Trial Period, just send our team an email and we can set that up for you!

See full Terms and Conditions

Where can I find my order number and order history?

If you have an account with us, you can login at the top right of any page on our website and see all your order history.

If you don't have an account, you can create one under the same email address used to place your orders and they will all be conveniently available on the My Orders page of your Account. 

I haven't received my confirmation email.

Be sure to check your spam folder, and if you still don't see it, send our team an email and we'll get that taken for you ASAP.

Can I use more than one promo code on an order?

Only one promo code is applicable per order. If there is an active sitewide promo that applies to the item(s) in your order, it will be automatically applied - unless a promo code is provided to apply the promotion. If you would like to use another promo code you've received instead, send us an email and we'll be happy to use the best promo for you!