Frequently Asked Questions

Shipping & Returns

Where does Supply ship?

We currently ship all over the world! Even better, all orders ship within 1 business day or less after ordering. Read on for more details about our shipping methods ūüĎá

How much does US shipping cost?

We are proud to offer free three-day shipping for all US orders (yes, really).

We also offer faster shipping options at checkout for a small fee: $9 for 2-day shipping, and $35 for 1-day shipping.

Our shipment times are calculated in business days, from the date of shipment. All orders ship within 1 business day or less.

How much does shipping cost outside of the USA?

For international orders, discounted shipping is calculated at checkout. It typically runs anywhere from $7 to $35, depending on your order weight, destination, and requested service. The international shipping methods offered at checkout are US Postal Service, UPS, and DHL Express. Although it's generally more expensive, we strongly recommend selecting UPS or DHL Express for their speed, reliability, and general awesomeness in delivering packages internationally.

Please keep the following in mind when ordering from overseas:

  • All orders are shipped from Dallas, Texas (USA).¬†
  • VAT, GST or any other country taxes are not pre-paid for international orders and may be levied upon delivery.
  • Terms of sale for international orders are FOB destination. This means that international customers pay all freight and duties or taxes.¬†
  • Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.¬†
  • If your package is undeliverable and returned to us because you‚Äôre not there, you provided a wrong address, refuse to pay import taxes, or moved without notifying us, the shipping cost for your order will not be refunded. The return shipping cost will be deducted from your refund.
If you have any questions before you place your order, please don't hesitate to contact us!

When exactly will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day or less. From then on, it all depends on your shipping method. If you choose our free three-day shipping option, your order will arrive within 3 business days - and sometimes even sooner. 

International orders shipped via USPS will typically arrive between 7 and 21 business days from delivery, but can take up to 30 business days in some cases. Orders shipped via DHL Express typically arrive in 3-5 business days. These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package. 

Orders placed on weekends and holidays are shipped the following business day.

Do you ship to P.O Boxes or APO/FPOs?

We sure do!

What is your return policy?

Our return policy is simple - love our products, or send them back. We offer a 100-day trial for all of our gear, which means you have 100 days to try it out, live with it, and love it. 

If at any point in the first 100 days you decide that you're not 100% satisfied with your new products,¬†return them for a full refund‚ÄĒno questions asked.¬†Simply¬†contact us¬†and we‚Äôll get you set up with a free, no-hassle return ASAP! We‚Äôll even pay for return shipping on US orders.

Products must be returned in like-new condition with the original packaging to be eligible for a refund. Consumable products (shaving cream, post shave, etc.) must be at least half full to be eligible for a refund.

Our return policy is applicable only to orders placed on https://getsupply.com.

How do I process an international return?

If you are located outside of the US and want to return an international order during the 100-day period, please email hello@getsupply.com to let us know. Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility. Please indicate that this is a return on the Commercial Invoice. 

Where's my order?

There are a few ways for you to check your order status:

  1. If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.
  2. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Supply.
  3. Still can't find it? No sweat. Just contact us and we can give you the latest status for your order. We can also sign you up for an online account if you would like. 

Products

You really expect me to believe shaving with a single blade is better than five?

Okay, wow. You went straight for it. Multi-blade razors are designed to shave below the surface of your skin, pulling hairs up and cutting them too close. This causes irritation and ingrown hairs. The Single Edge is designed to shave at the surface of your skin, providing a close, comfortable, and irritation-free shave. We're so convinced you'll love the single blade shave that we offer a 100-day trial, and free shipping to the US. You've got nothing to lose - give us a shot today!

What's this about a 100-day trial?

It's true! Every product we sell comes with a 100 day trial period. Love it - or send it back. No questions asked, no gimmicks, and no hoops to jump through. Really.

(OK, there is one caveat. The 100 Day Trial Period does not apply to Warehouse Deals. Warehouse Deals are Final Sale -- no returns, refunds or exchanges.)

How is the Single Edge made?

The Single Edge is produced using a highly advanced manufacturing method known as Metal Injection Molding. This method is typically used for aerospace and medical applications. We figured, if it's good enough for fighter jets - it must be good enough for your face.

Why do the black versions of the Single Edge cost more than the other versions?

Each razor in our lineup is crafted from 100% solid stainless steel - but our black razors undergo an additional manufacturing process that makes them more expensive to produce. They are coated with a thin film of titanium using a method known as Physical Vapor Deposition (PVD). 

What's the difference between the three shave settings for the Single Edge?

Think of it like the electric clippers at your barber shop - change the blade setting, and change how close you cut. Need an extra close shave today? Just use our aggressive setting - it allows you to mow down the thickest beard with ease. Just a trim? Use our sensitive setting. Once you shave with our customizable razor, you'll wonder why you ever did it any other way.

Sensitive: Perfect for sensitive skin, short beard growth, and first time safety razor users. Note: This setting will not shave extremely close.

Classic: Perfect for the average guy. Gives a close, comfortable shave.

Aggressive: Perfect for wiry hair, long beard growth, or an extra close shave. Note: This setting can cause irritation if proper technique is not used.

How do I distinguish between the three different shave settings?

Settings are indicated by small indentations on the back:

O    Mild Setting

OO   Classic Setting

OOO   Aggressive Setting

The Classic setting comes pre-installed on every razor. The additional settings can be purchased at getsupply.com.

How can I care for my leather goods?

We recommend using Chamberlain's Leather Milk. It's a natural leather cleaner, conditioner, and water repellant. We recommend it on our leather goods, but please check with the manufacturer for their recommendations on other leathers. Also go here to see Chamberlains recommendations.

We recommend treating your leather every 6 months to a year for conditioning, maybe a little more often if you live in a harsher weather environment and expose your leather to these conditions. Make sure you let your leather totally dry out before reapplying.

It is possible that it may darken your leather, so make sure to always test on a small, inconspicuous spot. This product is not one that would work well if you're looking to dramatically darken your piece. Always test in a small area first to see if you like the result. Apply in thin, even layers allowing each application to completely dry. The color may rub off a bit when you're applying conditioner. Once the leather dries you shouldn't have a problem.

How do I get scratches out of my leather gear?

Elbow grease is the best for scratches in leather. Rubbing the heck out of it with a rag and conditioner or oil should do it. Personally, we like scratches and feel they tell great stories. One of the benefits of leather is the way they wear and continue to look better with age.

What type of leather do you use for The Everyday Dopp and The Single Edge Travel Case?

When choosing materials and construction for the Everyday Dopp, we wanted nothing but the best. For our leather, we chose one of the premier tanneries in North America, based in the leather capital of the world - Leon, Mexico. The entire Everyday Dopp and Travel Case are constructed with nothing but 100% premium, extra-thick full grain leather. We never use bonded, genuine, or any other lesser quality leather.

Unlike cheaper leathers, ours is tanned all the way through the hide. The entire thickness of the leather grain is saturated with the oils, dyes, and preservatives used in the tanning process. This means that the leather lasts longer and looks better as it ages.

Are any of your products tested on animals?

None of our products are tested on animals. 

A couple of notes about our products: Our shave brush is made out of synthetic materials instead of popular shave brushes made out of badger hair. Our Travel Case and Everyday Dopp are made out of full-grain leather, sourced from ethically raised cattle in North America.

How do your products affect the environment?

Our razor and blades are completely recyclable. The blade pack actually comes with an opening on the bottom for you to store your used blades while you are finishing the blade pack. Once you are finished with the pack of twenty blades, you can throw the entire pack into the recycling bin. No landfills necessary!

Blades

What kind of blades does The Single Edge accept?

The Single Edge accepts standard "injector" style blades. These blades have been in production for 100 years and can be easily purchased on our website , Amazon.com, and more. Each razor ships with a magazine of 20 stainless steel, American-made injector blades. A pack of blades typically lasts up to six months and only cost $0.50 per blade to replace.

Where do I buy blades for The Single Edge?

The Single Edge accepts "injector" style blades, which can be purchased easily on our website. Visit this link to learn more.

Who makes your blades?

Our blades are proudly made in the United States by a razor manufacturing company that has been producing blades for over 100 years.

How long do they last?

Everybody changes out their blades at different intervals due to the fact that our skin, hair, and preferences are all different. That said, most customers easily get 5 to 7 shaves out of each blade. A single pack of twenty blades can last over six months if you shave 3-4 times a week.

How do I dispose of used razor blades?

Each Single Edge ships with a magazine of 20 stainless steel injector razor blades. If you flip the magazine of blades over, you will see a nifty opening to insert used blades. No sharp objects lying in your trash can or recycling bin unattended or waiting for an unsuspecting toddler or pet to find. Once you are through with all of your blades, you can recycle the entire magazine, blades and all. Safe and better for the environment!

What's the difference between double edge (DE) blades and injector blades?

Our blades are twice as thick as blades that are used in both multi-blade  and single blade razors, which means they flex less, they cut cleaner, and they last longer. 

 

No flex means no blade chatter, which is a common issue with both multi-blade and single blade razors - causing irritation, nicks, and cuts. Most users get anywhere from 5 to 7 shaves out of our blades.

How do I load blades in your razor?

With The Single Edge, blade changes are lightning fast, dead simple, and touch free. Every razor ships with a magazine of 20 blades that is used to inject a new blade into the razor handle - and eject the old blade. Once the package is empty, it can be dropped in the recycle bin - and a new pack can be purchased for just $10.

 

Does the Single Edge accept "Artist Club" style blades?

Artist Club Blades are slightly larger than injector blades, and will not fit in the Single Edge. The Single Edge takes standard injector blades, which can be easily purchased on our website.

About Supply

Where is Supply located?

We are headquartered in the heart of Fort Worth, Texas, USA. 

Are you hiring?

Yes! We're growing quickly and always looking for amazing people to join the team. Reach out to us at hello@getsupply.com and tell us why you're so awesome (go on now, don't be shy).

Warranty

Tell me about your 100-Year Warranty.

We'd love to! We make all of our products out of the best materials on the planet. That’s why every product on our site is guaranteed for 100 years against defects in materials and workmanship.

This warranty applies to product materials and construction under responsible use. Exposure to any harsh chemicals or damage caused by extreme kiteboarding, irate mother-in-laws, neglect, etc., is considered abuse and will void the warranty. Please, don't shave and drive.

Basically, if your product doesn’t live up to what we said it would, then contact us and we'll take care of you. Really, it's that simple. Heck, we'll even replace your stuff when your house burns down.

Contact Us

How can I contact customer service?

Please get in touch - we love hearing from our customers! Email us any time at hello@getsupply.com and we'll get back to you within 1 business day (and usually much less). We're a small family business and take Sundays off. Thank you for understanding!